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Terms and Conditions

Terms and Conditions & Privacy Policy

Delivery and Installation

Our Delivery Area

The prices quoted for delivery and installation on this website are for local deliveries within our described delivery area postcodes which fall within an approx. 15 mile radius of our Grimsby store. If you live outside of this area and are interested in purchasing from us please contact us by phone to discuss your requirements.

Our Delivery Postcodes

DN31,DN32,DN33,DN34,DN35,DN36,DN37,DN38,DN39,DN40,DN41,DN18,DN19,LN7,

And selected areas of LN8 & LN11 (please contact us before ordering if you live in these 2 postcodes).

Connection/Installation Policy

The installation/connection charges quoted on this website are to your existing suitable connections. If you are unsure whether your connections are suitable please call us before ordering so that we can advise you. If we find on delivery that your connections are unsuitable and require alteration we will not connect your item until the connections are made suitable by a qualified person eg.an electrician or plumber.

Removal of old product

When 'Removal of old product' is requested this covers the removal of 1 of the same type of product as the one you are ordering, you can request an additional product to be removed on this website for £6.

Please be aware that unless you have selected the 'Connection' option at checkout you will need to disconnect your old item so it is ready for us to collect when we deliver your new product. If your product is not disconnected we regret we will not be able to remove it.

Upstairs and Non Standard Deliveries of Kitchen Appliances

If your delivery requires us to carry a kitchen appliance upstairs  or if your appliance will be needed to be lifted over a worktop or other obstacle to be delivered then please contact us before ordering so we can discuss your requirements.

Delivery Days

We deliver Monday-Saturday inclusive 9.00 am to 6.00 pm

Stock availability

Deliveries of orders for items that are showing as 'in stock' on this website will normally be delivered within 48 hours of your order being placed. For items that are showing 'please contact us for info' we will need to advise you of a delivery lead time on that individual product.

Whilst we endeavor to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.

 Delivery Time Slots

The time slots we offer-subject to availability are

Morning

9.00-11.00 am

11.00-12.30 pm

Afternoon

1.30-3.30pm

3.30 - 6.00pm

If these delivery time slots are unsuitable please let us know and we will always do our best to accommodate you.

Same Day Deliveries

We can often offer Same Day deliveries, for speed, during working hours we recommend you call us to order, if you are ordering online outside of our working hours and you require delivery the same day/next day please send us a note in the comments field at the bottom of the checkout page and we will do our best to fulfil your request.

Payment

We do not currently accept online payments by card.

We accept payment by card on delivery. We have a mobile card machine and accept payment using the chip and pin system or you may pay by bank transfer or call into the shop before delivery to make your payment.

Our delivery team are employed directly by us and are authorized to take payments and will issue you with a receipt.

Please be aware that you will need to pay for your product before it is un-boxed and installed.

If you are collecting your item from us you will need to pay for it on collection.

We do not accept payments over the phone for orders that are to be delivered or collected.

We accept most major Credit and Debit Cards

We regret that we do not accept American Express or Diners Club cards

Returns

Please see our full returns policy on our 'Returns policy' page

Euronics and Euronics agency products

We are selling agents of Euronics. Certain products as specified in their product descriptions on this site are 'Euronics agency products' these producst are sold by us as agents on behalf of Euronics Limited (Euronics) and your legal contract of sale will be with Euronics. Euronics can be contacted at Euro House,west Port Way,Joule Road, Andover,Hampshire SP10 3GD, tel 01264320 500.

Love2 Shop Vouchers

We ONLY accept Love2Shop vouchers in part or full payment of full price products marked as 'Euronics Agency Products' sold new and unboxed.

We do not accept the vouchers on IT products, mangers specials, periodic sale items, ex display stock or clearance stock.

Warranties and Guarantees

Manufacturers free promotional warranties and guaranties advertised on this site are all subject to registration by the customer in the manner described in offer.

It is your responsibility to ensure you have received all the correct certificates/confirmations from the promoter of the offer and that you keep them in a safe place in case you need to make a claim in the future.

We will accept no liability for warranties and guarantees which are not registered.

Warranties quoted on this site unless expressly described otherwise are for domestic use within a home environment ONLY. Use of products designed for domestic use within any kind of commercial environment will usually mean that there is NO manufacturers warranty. Please talk to us if you require clarification of this.

Manufacturers Offers

We accept no liability for manufacturers offers which are advertised on this website.

Unless stated all manufacturers offers are subject to redemption by the customer in the manner specified by the offer.

Please see the manufacturers own website for full terms and conditions of any offer.

RetraCare Protect Service Plans

Retracare service plans are available on most products we sell;they are a completely optional extra.Please see individual products pages for a quotation for different periods of cover (please note only the rates displayed on the product page under 'extra guarantees & accessories' are applicable to that product) for full terms, conditions and exclusions of the policy please see the tab on each retracare product page.

You may purchase a Retracare service plan within 30 days of purchasing your item at the same price as was quoted during the original purchase.

You may also add a service plan before the end of the manufacturers guarantee period at the prevailing rate at that time.

Before purchasing a service plan you should make sure that you do not have any policies in place which would offer the same level of cover. Eg British Gas Homecare or any other warranties/service plans from another provider.

 Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. David Bury Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

We reserve the right to refuse and cancel any order for any reason.

Typograpical and pricing errors

We make every effort to ensure that the information and pricing on this website is accurate however occasionally we unfortunately make mistakes.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, David Bury Ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. David Bury Ltd shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and any payment made. If we make a typing error with the pricing of a product you have ordered we will contact you and inform you of the error. You can then choose if you want to purchase the item at the correct price or consider alternatives. If you do not wish to proceed we will cancel your order and refund any money that you have paid.

Complaints

If you have a complaint about any aspect of our service or your product please contact us straight away on 01472 356031 and ask to speak to the General Manager Mr Glen Sadler.

Alternatively email glen@davidbury.co.uk or write to us FAO the General Manager, David Bury Ltd 70 Pasture Street Grimsby DN32 9ER.

COMPLAINTS PROCEDURE POLICY FOR CUSTOMERS OF,

                   DAVID BURY LTD   AND  PASTURE FINANCE

                   70 PASTURE ST GRIMSBY N.E.LINCS DN32 9ER 

                                         TEL 01472 356031

BRANCH  also at   403/405 PELHAM RD  IMMINGHAM   DN40 1NJ

 

David BURY LTD IS A WELL KNOWN GRIMSBY AND IMMINGHAM BASED FAMILY OWNED COMPANY WHICH HAS BEEN IN BUSINESS FOR OVER 55 YEARS AND SPECIALISES IN THE SALE AND RENTAL OF T.V. AND ELECTRICAL APPLIANCES.

We make every endeavor to offer our customers the finest service possible and we have an excellent track record in achieving that goal.

 However as we all know on rare occasions despite best intentions, things can go wrong. Should that happen then please contact us and we will do our utmost to rectify the problem in as short a time as possible.

IF YOU WISH TO MAKE A COMPLAINT ABOUT Any aspect of service you have received or product purchased;

 PLEASE CONTACT US BY PHONE  OR CALL AT THE SHOWROOM  AND ASK FOR, MR GLEN SADLER  General Manager at our 70 Pasture St,  Grimsby Showrooms  by Phoning 01472 356031 and he will do his utmost to resolve your complaint fairly and as quickly as possible.

If you wish to write a letter of complaint then please address it to Mr Glen Sadler General Manager at the 70 Pasture St Grimsby DN32 9ER Address.

Stage 2 (within 2 working days ) In most cases, complaints can be resolved by the end of the following working day after contacting us. However should we need for example to contact a manufacturer, then this may take a little longer in some circumstances whilst we await their response.

If the complaint cannot be resolved within 2 working days, Mr Glen Sadler will continue to have overall responsibility for resolving your complaint and he will contact you with progress updates .If it is a TV repair matter then Glen will also bring in the advice of our Service Manager Mr Graham Dobbs to help resolve any technical issues.

Stage 3 ( within 7 working days) The majority of any complaints will be resolved within 7 working days, but if we have been unable to resolve it within that period then Glen Sadler will have been in contact with you to keep you informed with the latest update of our progress and to give you an estimate of how much more time we anticipate the matter taking to resolve.

Stage 4 In very exceptional circumstances were we are dealing with a  complicated complaint or repair to be resolved (for example with an unusual product fault and the item has gone back to a manufacturers service dept and there is a delay on the arrival of spare parts to the manufacturer) it can take up to 35 working days to resolve. We will always contact you and keep you informed of what is happening.

 

JENNIFER A. BURY

Managing Director

Should you not be satisfied with the response you have received to resolve your complaint then you can contact the following for further advice.

Trading Standards

N.E.Lincs Council Trading Standards Dept Thrunscoe Centre Highgate Cleethorpes DN35 8NX   TEL 01472 324770

Citizens Advice Bureau

4 Town Hall St  Grimsby DN32 1HN   TEL 01472 252500

 For Consumer credit matters we are regulated by

The Financial Conduct Authority   F.C.A 

25 The North Colonnade, Canary Wharf, London E14 5HS and have Interim permission for our Consumer Credit activities. Interim permission number 292219

You have the right to refer any unresolved matters to the Financial Ombudsman Service, South Quay  Plaza, 183 Marsh Wall, London E14 9SR  tel 020 7964 1000 as it  offers a free and independent service and can help with most financial complaints.

http://www.financial-ombudsman.org.uk/default.htm

Alternative Dispute Resolution (ADR) and Online Dispute Regulation (ODR)

We are members of an ADR/ODR scheme, our provider is 'Small Claims Mediation'. All complaints and disputes should be brought to our attention in line with our complaints procedure detailed above, should this not resolve your complaint satisfactorily there is a possibility to resolve disputes using the ODR platform - Here is the link to the European ODR Platform

Professional Associations

We are members of RETRA and adhere to their code of practice.

Regulators

For hire purchase and rental matters we are authorised by the Financial Conduct Authority our firm reference number is 737681.

Copyright

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of David Bury Ltd., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer

This website is designed for the purpose of researching information about the goods and services we provide and ordering these goods and services.

We accept no liability for any use of the information provided on this website.

We recommend you install and keep up to date your own anti virus checking software. 

We accept no liability for any loss or damage caused by the use of this website or any downloads or emails contained or associated with it.

Variance of these Terms and Conditions

These terms and conditions may be updated at any time without prior notice being given.