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RENTAL SERVICE UPDATE 5th April 2020 (still applies 15th June 2020)

Dear Customers,

We are continuing to offer our rental repair service during the current situation.

If you require service on your rental item then call us on 01472 356031 or Immingham 01469572891. 

We are currently operating as a small team so our opening hours are currently 9am-3pm Monday- Saturday, if you wish to contact us outside of these times either leave a message on our answering machine and we will call you back or send us an email via the contact us page of this website.

We will obviously be following all social distancing rules while carrying out this service and we will ask you a few questions over the phone to ensure we keep things as safe as possible for everyone.

Thank you for your patience during our previous period of closure and we look forward to helping you again soon.

Kind Regards

Jenny Bury


Hotpoint/Indesit  Washing Machine Recall Programme

January 2020 This recall affects certain models of machine produced between 2014 -2018

This information is provided as a service to our customers who may rent an affected washing machine.

If you rent an affected machine we will be contacting you soon to arrange to exchange your machine, we have a rolling programme of exchanges currently underway, in the meantime please follow the advice from Hotpoint below regarding how to use your machine.

If you have any questions or concerns please feel free to give us a call.

About the Issue (click on link)   https://washingmachinerecall.whirlpool.co.uk/about_issue.jsp?lang=en

This is the advice provided by Whirlpool from their website about what to do should your washing machine be affected

What should people do with their washing machine between now and when you recall them?

We want to do everything we can to keep our customers safe.
That’s why, to avoid all risk associated with the use of your machine, you should unplug your washing
machine and stop using it.
We know washing machines are part of people’s everyday lives, and we apologise sincerely for the
inconvenience this will cause. Your safety is our top priority and must come first.
If nevertheless you do choose to use your appliance, you should only use cold water cycles of 20C or
lower as this significantly reduces the risk. This is because the issue is associated with the washing
machine’s heating element being activated during washing cycles above 20C



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