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Product Safety Notices


DECEMBER 2019

Hotpoint/Indesit  Washing Machine Recall Programme

This recall affects certain models of machine produced between 2014 -2018

This information is provided as a service to our customers who may have purchased or rent an affected washing machine.

If you rent an affected machine we will be contacting you to arrange to exchange your machine.

 If you think you have purchased an affected machine then please use the link below to check your model and register it.

About the Issue (click on link)   https://washingmachinerecall.whirlpool.co.uk/about_issue.jsp?lang=en

Check if you are affected

You can check if your machine is affected by using the following link. You will need the Full model and Serial number of your machine-this is found on a sticker on the front of your machine when you open the door.

You may also be asked for the colour of your machine door lock, the system will ask you for this if it is required for your particular machine.

https://washingmachinerecall.whirlpool.co.uk/

This is the advice provided by Whirlpool from their website about what to do should your washing machine be affected

What should people do with their washing machine between now and when you recall them?

We want to do everything we can to keep our customers safe.
That’s why, to avoid all risk associated with the use of your machine, you should unplug your washing
machine and stop using it.
We know washing machines are part of people’s everyday lives, and we apologise sincerely for the
inconvenience this will cause. Your safety is our top priority and must come first.
If nevertheless you do choose to use your appliance, you should only use cold water cycles of 20C or
lower as this significantly reduces the risk. This is because the issue is associated with the washing
machine’s heating element being activated during washing cycles above 20C