AUGUST 2022
GLEN DIMPLEX URGENT SAFETY NOTICEGlen Dimplex Home Appliances (Stoves, Belling, New World) and the Office for Product Safety and Standards (OPSS) are
advising that an investigation is ongoing into a fatality due to carbon monoxide poisoning where a gas range cooker was
in the premises.
The investigation into the tragic death is ongoing and the family and friends of the person who has died have our deepest
sympathies. Given the risk of carbon monoxide, we are contacting consumers to remind them that they MUST USE THE
GAS GRILL WITH THE DOOR OPEN, as detailed in the instruction manual.
A number of Stoves, Belling and New World gas range cookers are impacted and so it is important that you make contact
with us via 0800 110 5728 or email [email protected]. By doing so, we can confirm if your cooker is
affected and keep you updated with the latest advice. If you no longer own the cooker, it is still extremely important that
you contact us to let us know who now owns it so that we can contact them too.
You will need your model number, starting with 4444, and serial number when contacting us. This can be found by opening
the main oven door. It is located on a badge on the frame above the grill cavity.
We are actively reminding all of our consumers and owners of these gas range cookers that they MUST OPERATE THE
GAS GRILL WITH THE DOOR OPEN as detailed in the instruction manual. DOING SO POSES NO RISK OF CARBON
MONOXIDE BUILD-UP.
We have stringent health and safety measures in place, and all of our cookers are tested to industry standards and by the
British Standards Institute (BSI) before they are made available to buy.
We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of
testing industry-wide. We are working closely with the OPSS to highlight the risks of carbon monoxide and we support
their message of informing consumers to only use gas grills with the door open.
Consumers with one of these gas range cookers in their home can continue to use the product as per the instruction
manual, but MUST ENSURE THAT THE GRILL DOOR IS LEFT OPEN WHILST THE GAS GRILL IS IN OPERATION.
Appliance Use:
All gas appliances must be installed and operated in accordance with the manufacturer’s instructions supplied with the
cooker. Correct use and adequate ventilation is essential to ensure safe use of these cookers. Using an appliance for any
purpose, other than that for which it is designed, can cause serious safety issues. The grill cavity in these appliances is
designed for open door grilling and the grill must not be used as an oven, a space heater, or any other purpose.
Please see link below to further information regarding this issue
https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-glen-dimplex-home-appliance-ltd-manufactured-belling-stoves-and-new-world-gas-range-cookers-with-gas-grill-110-100-and-90-models-2205-0240
DECEMBER 2019
Hotpoint/Indesit Washing Machine Recall Programme
This recall affects certain models of machine produced between 2014 -2018
This information is provided as a service to our customers who may have purchased an affected washing machine.
If you think you have purchased an affected machine then please use the link below to check your model and register it.
About the Issue (click on link) https://washingmachinerecall.whirlpool.co.uk/about_issue.jsp?lang=en
Check if you are affected
You can check if your machine is affected by using the following link. You will need the Full model and Serial number of your machine-this is found on a sticker on the front of your machine when you open the door.
You may also be asked for the colour of your machine door lock, the system will ask you for this if it is required for your particular machine.
https://washingmachinerecall.whirlpool.co.uk/
This is the advice provided by Whirlpool from their website about what to do should your washing machine be affected
What should people do with their washing machine between now and when you recall them?
We want to do everything we can to keep our customers safe.
That’s why, to avoid all risk associated with the use of your machine, you should unplug your washing
machine and stop using it.
We know washing machines are part of people’s everyday lives, and we apologise sincerely for the
inconvenience this will cause. Your safety is our top priority and must come first.
If nevertheless you do choose to use your appliance, you should only use cold water cycles of 20C or
lower as this significantly reduces the risk. This is because the issue is associated with the washing
machine’s heating element being activated during washing cycles above 20C
Cooker Safety Notice
IMPORTANT SAFETY WARNINGBEKO, LEISURE & FLAVEL GAS COOKERS MANUFACTURED PRIOR TO JAN 2009
It has come to our attention that particular Beko, Leisure and Flavel cookers with a separate oven and grill can, if they are not operated in accordance with the user instructions, pose a serious risk to your health.
Please follow the link below to the BEKO website to check if your model is affected
https://www.beko.co.uk/cookersafetynotice